This assignment will be a reflection on

This assignment will be a reflection on your thoughts and views about appropriate communication to resolve conflict. In surgical services, it is not uncommon to come across conflict in the workplace. It is a dynamic workplace with frequent, urgent demands that are not felt by most other departments in the healthcare facility. Resolution can only be achieved through professionalism and appropriate conflict resolution techniques. Communication delivered with respect and professionalism will hopefully end with a positive result. This paper will allow you the opportunity to research communication techniques and skills in conflict resolution that involve healthcare settings. Reflect on why or why not the etiquette and techniques you researched would or would not work in the surgical services workplace. In your closing paragraph, you will include a mock email written to your course instructor as if they were in the role of your immediate supervisor. Please address them accordingly, as you detail the situation, why you see this as an issue, and finally, what you think an appropriate and serious resolution might be. Please sign your mock email in the manner that you would expect a professional to do so. This is an assignment that will highlight your new knowledge

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