fter billing your patient’s insurance for their most recent office visit and lab work at

fter billing your patient’s insurance for their most recent office visit and lab work at Rassy Clinic, you received a denial from their insurance stating their Module 03 Assignment – Answering Patients’ Concerns policy was no longer active on the date of service, so the insurance company will not pay and the patient, Barbara Smith, is responsible for the full amount. You send the patient their bill with a letter stating why their insurance did not pay and asking them to update your office with the policy information if they have a new insurance plan. Several days later you receive this email from the patient: “This is Barb Smith, I received your bill and I’m not going to pay it! I did not know my husband’s insurance policy was cancelled when he switched jobs but I cannot afford the bill and if you do not stop billing me I will sue you!” 1. Write 1 paragraph explaining how the patient is probably feeling at this moment and why. 2. Write a professional email response to this patient. It should include an element to deescalate the situation and explain options so your office can receive reimbursement and continue to treat the patient. 3. What complications could this scenario have for your clinic?

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