CHCCCS020 Respond effectively to behaviours of concern

CHCCCS020 Respond effectively to behaviours of concern AIN Scenario 1. A person you have not seen before has just walked into the ward displaying the following symptoms: Loud talking or chanting, swearing excessively Verbally abusive to staff Panic, restlessness and clinging to staff After about 10 mintues he escalates his behaviour to include: Arguing with staff Making overt threats Rage He has a history of substance abuse and has a fascination with weapons. 1. Describe the behaviour of concern displayed in this client. 2. Describe the appropriate response to this behaviour of concern. 3. Describe how in planning the response you maximise the availability of other staff and resources. 4. Describe how you give priority to safety of self and others in responding to this behaviour of concern. 5. Discuss the significance of organisational policy and procedure in your response to this behaviour of concern. 6. Describe the assistance you may seek to address this behaviour of concern. 7. Describe the strategy you would use to suit this particular instance of behaviour of concern. 8. Describe who you might seek advice and assistance from relation to this incident. 9. How would you respond to this behaviour of concern promptly, firmly and diplomatically. 10. How would you use communication effectively to achieve the desired outcomes in this instance of behaviour of concern. 11. How would you review the incident with appropriate staff. 12. How would you participate in debriefing mechanisms and describe what other available supports and/or development activities you might participate in after this incident. Scenario 2 You are at work on the general ward when the manager (Ann) approaches you. She challenges you in an aggressive and angry manner, raising her voice loudly; about running late with Mary this morning and keeping the next person waiting for their shower. Mary is an elderly lady, who requires assistance to ambulate and required more time finishing to dress (shoes, socks and coat) and to gather ‘herself’ after her shower, all of which you had attended to. 1. Describe the behaviour of concern displayed in this client. 2. Describe the appropriate response to this behaviour of concern. 3. Describe how in planning the response you maximise the availability of other staff and resources. 4. Describe how you give priority to safety of self and others in responding to this behaviour of concern. 5. Discuss the significance of organisational policy and procedure in your response to this behaviour of concern. 6. Describe the assistance you may seek to address this behaviour of concern. 7. Describe the strategy you would use to suit this particular instance of behaviour of concern. 8. Describe who you might seek advice and assistance from relation to this incident. 9. How would you respond to this behaviour of concern promptly, firmly and diplomatically. 10. How would you use communication effectively to achieve the desired outcomes in this instance of behaviour of concern. 11. How would you review the incident with appropriate staff. 12. How would you participate in debriefing mechanisms and describe what other available supports and/or development activities you might participate in after this incident. Scenario 3 Tom is a 44y/o with an intellectual disability. You have been asked to escort tm to the occupational therapy department for some workshops. Tom has been to the ward on a regular basis and has not had or caused any problems in the past. While you are walking with tom he starts verbalizing sexual suggestions towards you, he starts making physical movements in a sexual way first to himself and then towards you. 1. Describe the behaviour of concern displayed in this client. 2. Describe the appropriate response to this behaviour of concern. 3. Describe how in planning the response you maximise the availability of other staff and resources. 4. Describe how you give priority to safety of self and others in responding to this behaviour of concern. 5. Discuss the significance of organisational policy and procedure in your response to this behaviour of concern. 6. Describe the assistance you may seek to address this behaviour of concern. 7. Describe the strategy you would use to suit this particular instance of behaviour of concern. 8. Describe who you might seek advice and assistance from relation to this incident. 9. How would you respond to this behaviour of concern promptly, firmly and diplomatically. 10. How would you use communication effectively to achieve the desired outcomes in this instance of behaviour of concern. 11. How would you review the incident with appropriate staff. 12. How would you participate in debriefing mechanisms and describe what other available supports and/or development activities you might participate in after this incident. Scenario 4 John is a 44y/o male and has just found out that is mother has a terminal illness. He has had schizophrenia since he was 22 and has lived with his mother ever since. She has been his main carer. He has become very upset and worried and demanding to see the doctor. He is becoming rather load and calling out. 1. Describe the behaviour of concern displayed in this client. 2. Describe the appropriate response to this behaviour of concern. 3. Describe how in planning the response you maximise the availability of other staff and resources. 4. Describe how you give priority to safety of self and others in responding to this behaviour of concern. 5. Discuss the significance of organisational policy and procedure in your response to this behaviour of concern. 6. Describe the assistance you may seek to address this behaviour of concern. 7. Describe the strategy you would use to suit this particular instance of behaviour of concern. 8. Describe who you might seek advice and assistance from relation to this incident. 9. How would you respond to this behaviour of concern promptly, firmly and diplomatically. 10. How would you use communication effectively to achieve the desired outcomes in this instance of behaviour of concern. 11. How would you review the incident with appropriate staff. 12. How would you participate in debriefing mechanisms and describe what other available supports and/or development activities you might participate in after this incident. Scenario 5 Dianna is an 83y/o dementia sufferer and admitted to the general ward for a minor procedure. While she is waiting she constantly wanders into other people’s rooms and involves herself in their conversations and their belongings. 1. Describe the behaviour of concern displayed in this client. 2. Describe the appropriate response to this behaviour of concern. 3. Describe how in planning the response you maximise the availability of other staff and resources. 4. Describe how you give priority to safety of self and others in responding to this behaviour of concern. 5. Discuss the significance of organisational policy and procedure in your response to this behaviour of concern. 6. Describe the assistance you may seek to address this behaviour of concern. 7. Describe the strategy you would use to suit this particular instance of behaviour of concern. 8. Describe who you might seek advice and assistance from relation to this incident. 9. How would you respond to this behaviour of concern promptly, firmly and diplomatically. 10. How would you use communication effectively to achieve the desired outcomes in this instance of behaviour of concern. 11. How would you review the incident with appropriate staff. 12. How would you participate in debriefing mechanisms and describe what other available supports and/or development activities you might participate in after this incident.

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