As I have worked in the field,
As I have worked in the field, I appreciate continuing to improve quality. This can be applied to so many areas. Studer (2004) discussed the importance of employee rounding. The importance of supervisors and senior administrators relating and talking with the staff cannot be overemphasized. Those who are actually doing the work are also the ones who can suggest the best changes for system redesigns. Using the six sigma process and PDSA, changes can be made that can improve efficiency. In addition, by having the ones making the decisions about how work is going to be done actually do the work, they might actually understand the import of their decisions and recognize how it can affect the staff. How important is employee rounding for quality?
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