1. Essential concepts in skill development of

1. Essential concepts in skill development of a client: 1.1 Select 3 (three) essential concepts in the skill development of a client. Contextualization Prompts, cues, and fading Reinforcement Task analysis 1.2 Select 2 (two) more answers. Peer education Modelling and shadowing Generalization 2. What are the learning strategies that provide support to maintain and develop client’s skill? Select 4 (four) answers. Demonstration Prompts, cues and fading Role modelling Peer education Contextualization 3. The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex is: Allegation Impartial Discrimination Adverse action 4. Right of people to take risks when engaging in life experiences, and the right to fail in taking these risks is: Determinants of risk Risk assessment Risk prevention Dignity of risks 5. What does human rights mean? The freedom of individuals to justice, etc. Human rights are the basic freedoms and protections that people are entitled to simply because they are human beings It is a special entitlement of the few Conditional and non-fundamental privileges Acquired privileges 6. According to the Charter of Residents Rights and Responsibilities (Aged Care Act 1997, Schedule 1 User Rights Principle) Each resident of a residential care service has the responsibility: 6.1 Select 3 (three) answers. To respect the rights and needs of other people within the residential care service and to respect the needs of the residential care service community as a whole. To care for his or her own health and well- being, as far as he or she is capable To respect the rights of staff and the proprietor to work in an environment free from harassment. Freedom of speech 6.2 Select 2 (two) more answers. To inform his or her medical practitioner, as far as he or she is able The right to complain About his or her relevant medical history and current state of health. The right to personal privacy 7. Health professionals need to communicate well with each other the different health professional you may come into contact with could be: 7.1 Select 4 (four) answers. Physiotherapist Lawn mowing man Enrolled Nurse Registered Nurse OT 7.2 Select 3 (three) more answers. Next door neighbour Palliative Care team Podiatrist GP/Dr 8. Concepts in skill development of a client 8.1 What are the 3(three) essential concepts in skill development of a client? Peer education Task analysis Reinforcement Prompts, cues and fading 8.2 Select 2 (two) more answers. Contextualization Generalization Modelling and shadowing 9. Role of a carer in aged care is: Select 4 (four) answers. To provide care, supervision and support for aged people Independence and Community participation are not needed To assist with the maintenance of personal care, domestic duties and management of illness To promote independence and community participation To provide companionship and emotional support Not to provide a Companion ship and emotional support 10. Select 4 (four) elements of service model approach. To provide a holistic and family centered approach to care To promote wellness To provide timely and flexible service to support people to reach their goals Inactively involving people in identifying desired outcomes Actively involving people in identifying their desired outcomes To provide anytime service to support people to reach their goals 11. Select 3 (three) human rights. Freedom of enjoying rights only after the age of 20 years Right to being informed Right to hold on own cultural and religious beliefs Right to liberty and security Right to disclosure of information without consent 12. Select 4 (four) elements of service model approach. A holistic and family centered approach to care Aims to support individuals to achieve their minimum potential as members of the community. Supports clients and their families/ caregivers to identify their concerns and priorities, to recognise their weakness, and to make informed decisions. To promote wellness Actively involving people in identifying their desired outcomes Providing timely and flexible service provision to support people to reach their goals 13. Person centred approaches are: Select two (2) to limit the client to what services organizing is available in their communities. providing and organizing services rooted in listening to what the organization wants. to help them live in their communities as they choose providing and organizing services rooted in listening to what the client wants. 14. —— means to utilise what skills and abilities the person already has, and to draw on these wherever possible. General practice Person centred practice Right based practice Strength based practice 15. —–is a way for people with disability to engage in meaningful everyday activities of their choice, with the amount of support they need. Massive support Passive support Active Support Initial support 16. Information to record in an incident report includes: (Select 4 response) Action taken by you or someone else loss/cost involved in the Incident Information of where the incident took place Your personal opinion Details (facts) of what occurred Date and time and who was involved 17. Organisation continually keep up-to-date with changing documentation. Why? Select three(3) reasons Establish work inefficiencies and miscommunication Establish review timelines. Ensure that all documentation complies Establish document control process. Establish serious consequences and malpractice 18. —-provide support to activities of daily living (ADLs), and work under direct supervision and direction of the Registered Nurse (RN) or Enrolled Nurse (EN). Individual support workers Occupational Therapist Physiotherapists Speech and Language Pathologist 19. Key principles of person-centeredness that an individual support worker must follow, Select three (3) Dependency Understanding relationships Autonomy Life experience Devaluing people 20. —– are a registered health professional who assesses, manages, and uses nursing diagnostic tools for complex health needs, and medication administration. They also develop the care plan for the client which must be followed by the team. They facilitate the care staff and have a high level of accountability. General practitioner Registered nurse Culturally and Linguistically Diverse (CALD) interpreters Anthropologist Podiatrist 21. Sometimes the work done by health care workers requires particular attention to be paid to personal privacy, select two (2) situation which a care worker should be mindful of personal privacy of client When making a phone call about inventory purchase When providing information about staff roster When performing personal care tasks When holding a meeting and discussing personal care tasks 22. Which organisation has responsibility for all types of discrimination and undertakes formal investigations when it believes that an employer is persistently acting unlawfully in respect of discrimination law? Disability Rights Commission. Equality and Human Rights Commission. Equal Opportunities Commission. Commission for Racial Equality. 23. You are working with a client who flirts with you in one-to-one sessions. You believe they are becoming sexually attracted to you. Select three (3) appropriate actions you should take Speak to your manager about the situation Get them transferred to another worker Tell them that this is a professional relationship and that they should not be so over-friendly? Stop visiting them Play along with them so you don’t hurt their feelings Book a home visit on your on to discuss the situation 24. Employers have to provide a safe and healthy place for: workers only. clients, workers and visitors clients and workers only. clients only. 25. The Equality Act is about making sure that women are not discriminated against when compared with men. Is this statement correct? Yes, that is why it is called the Equality Act. Yes, because section 1 of the Act specifically refers to ensuring that women are not treated less favourably than men. No, because it has obviously failed to stop this unequal treatment. No, the Act is also about ensuring that men and women are treated equally. There is also protection for married persons, pregnant women, and transgender people. 26. Purpose of boundaries include all of the following except: Keeps the focus on staff Protect staff from becoming over-involved with the client Provide legal protection for client and staff Protect client vulnerability 27. Select the true statement about mandatory reporting You have to know exactly what happened, every detail, to make a report. A reporter of child abuse is protected from both civil and criminal liability. There can be penalties if a mandatory reporter fails to report child abuse and neglect. A counsellor, social worker, or Manager can only be a mandatory reporter 28. Select three (3) indicators of unmet needs of elder people sleep disturbances self-harm or self-abusive behaviours unexplained cuts, abrasions, bruising or swelling Sound mind and physical status Self esteem 29. Select four (4) factors that increase an older person’s risk of developing anxiety or depression include: Autonomy significant change in living arrangements e.g. moving from living independently to a care setting chronic pain losses: relationships, independence, work and income, self-worth, mobility and flexibility social inclusion an increase in physical health problems/conditions e.g. heart disease, stroke, Alzheimer’s disease 30. The strategies used in Risk management in aged care facility includes Assessment of vison, hearing, sensation and balance Training and education of direct care staff Identifying important health factors Mishandling of powerful Psychotropics drugs Unidentified medical condition Relying on undertrained staff Fall protection 31. When people become seriously ill and less able to carry out their usual tasks and care for themselves, the role of carer become important to help the elderly to remain at home for much of their care. Benefits of family carer role includes. Select three(3) Taking on unfamiliar tasks Able to follow usual routines Being in familiar surroundings Having to deal with people coming to the house Autonomy in decision making 32. Providing hands-on care can change the relationship between you and the person you are caring for. It may have an impact on your physical and emotional wellbeing. Select two (2) emotional impacts capability anxiety depression confidence 33. The barriers related to the prevalence of unmet needs are due to the barriers related to —– of services (Select three(3) correct response. availability abandability accessibility abstractability acceptability 34. Key elements of risk management plans and procedures should beaa Select three (3) correct response identified resources are serviceable and available assured that safety and care is priority for care recipients Assumed and randomly tested ensured certain parts of the plan works as intended staff knowing their roles. 35. Confidentiality promotes positive changes in clients because it helps provide a context for the experience EXCEPT for physical attraction trust positive emotional experiences safety 36. Which one the below does not define “Work role boundaries” of a care worker reduces the potential for harmful relationships rules of behaviour which guide interaction with others limits that allow a patient and staff to connect safely in a therapeutic relationship based on patients’ needs help us control the impact others have on us as well as our impact on others 37. Which one of the below is not a reportable incident? Physical Abuse Sexual Abuse Neglect Emotional well being 38. Scenario Based Questions It is important to be able to interpret and clarify your role when implementing an individualised plan and to seek appropriate support for any aspects that you know are outside the scope of your knowledge, skills or job role. Select the five support worker role in implementing an individualised plan Assist in the planning process through observations or by providing support to the person Ensuring privacy, dignity and confidentiality Reporting and documenting changes Ensuring a safe environment under your duty of care, only for your assigned clients Leave the task to Case Manager, It is Case Manger responsibility Monitoring and provide feedback on how the plan is working Ask a relative of the client to help. Following the care plan and policies and procedures 39. Select the four ways to confirm the individualised plan details with the person and with family and carers when it is appropriate Ask the person direct questions about their care preferences Taking advice is not required, if you are following the care plan Advise the family or carers what support you have been instructed to provide under your job role Consult with a former teacher of the client. Permission/Consent is not required, if task is in the care plan Advise the person what support you will be providing before you start and get permission Continue asking questions as you provide care to ensure accuracy 40. It is essential to ensure the person is aware of their rights and the complaints procedure. Select four rights every person has related to care and support. Preventing the dignity of risk of a person with disability Be informed about the care and services in a way that can be understood by the individual Be treated with dignity and disrespect. Have identity, culture, and diversity valued and supported. Receive safe and high-quality care and services. Avoid reporting Abuse, which may embarrass the person Live without abuse and neglect. 41. Read the scenario about Sally as it is important to promote the personas independence and rights to make informed decisions. Sallyas plan advises she can choose what days she showers as she doesnat always feel she needs one every day. It also states Sally has support to prepare meals from her menu but her goal is to prepare and cook the meal herself. The last support worker wrote in the progress notes that Sally would not eat the meal the carer prepared from the menu and was reluctant to have a shower after dinner. How would you work with Sally to identify actions and activities that support the individualised plan? Select four correct responses. Encourage her independence when preparing and cooking meals. Donâ€â„¢t take over Respect Sally strength and ability to take decisions Discuss Sallyâ€â„¢s preferences from the care plan Always follow organisation policies and procedure while supporting Sally Respect her right to shower except she feels she needs to Assist to shower every day, no need check with the client , if it is in care plan Prepare a balanced diet food for Sally, no need to check for preferences 42. How do you conduct exchanges with a person in a manner that develops and maintains trust and avoids discrimination? Select five correct responses Listen to the person and provide feedback Strictly following care plan , without explaining procedure and take consent Always prevent the client dignity of risk Work under policies, protocols and procedures of your organisation Have a non-judgemental attitude Maintain respect and dignity Be honest, open, professional and reliable 43. Lisa supports Gillian with shopping. She knows Gillian prefers to take her walking stick, enjoys traveling in trams and wearing sun glasses and walking through shopping complex with her own shopping trolley. List the four equipmentas Lisa need to arrange before assisting Gillian with shopping Travel concession Myki card Sunglasses Walking stick PAT slide Slide sheet Shopping trolley 44. It is important to respect and include the family and/or carers as part of the support team. Indicate TRUE or FALSE to the statements 44.1 You can ignore the family as you are using a person-centred approach which means listening to the client only: False True 44.2 Considering the familyas perspective as they know the person well: True False 44.3 You can joke with the client about the family always taking over: True False 44.4 You should always listen to the careras concerns and following up with the supervisor: False True 45. Joyce is 79 and has an intellectual disability. She is very sociable and her family is concerned she will talk to the awrong peoplea and they will take advantage of her. Joyce has given money away before and not received it back. Her family wants a carer to be with her when she goes shopping. You understand their concerns and advise perhaps they can provide her with a debit card that only holds a small amount of money instead of giving her cash. Select your duty of care and the clientas dignity of risk in the above scenario? Select two correct responses. Duty of Care: Provide Joyce with a safe way to spend her money. Dignity of Risk: Joyce can shop independently by herself. Dignity of Risk: Carer to shop for Joyce. Duty of Care: Arrange a carer to manage her money. 46. Which of the following methods is providing assistance to maintain a safe and healthy environment. Write YES or NO beside each statement. 46.1 Encouraging a person to spend time outdoors each day: Yes No 46.2 Discourage someone from smoking inside: Yes No 46.3 Provide housekeeping support: Yes No 46.4 Ignore the full kitty litter trays: Yes No 46.5 Push the old food to the back of the fridge when putting in new items: Yes No 47. A personas environment should be clean and comfortable. Identify the reasons why this is important. Select three responses Creating a comfortable environment is Client and Family responsibility A clean environment reduces infection and manual handling risk Creating a comfortable environment is Case managerâ€â„¢s responsibility A comfortable environment improve a person participation and promote independence. A comfortable environment allows a person to feel happy relaxed, less anxious and safe 48. It is important to respect individual differences to ensure maximum dignity and privacy when providing support. Which statements below support this? Select YES or NO 48.1 Margaretas body is covered as much as possible when receiving personal care No Yes 48.2 David is left hanging in the lifting machine without pants Yes No 48.3 Sheree doesnat get her dentures put in until she eats: Yes No 48.4 Carers knock and wait until Julie answers before entering the room: No Yes 48.5 Human rights are about respecting individual differences: Yes No 48.6 Michelle ask for permission and Karenas preferences before assist with dressing Yes No 48.7 Corinne close the door and draws the curtains before assisting with bed bath No Yes 48.8 Peter reminds Mohammed about the prayer time and arrange prayer mat for him Yes No 48.9 Lakshmi check the food for Yakoobas food preference before assisting with meals Yes No 49. Select the reasons why you may need to seek assistance when it is not possible to provide appropriate support. Select four correct responses Jobs included in your job description Care outside of your job description Care required that you are not trained Behaviour that is not manageable An incident involving a client Care that you are well trained 50. It is important to monitor your own work to ensure the required standard of support is maintained. Sally was having difficulty supporting Ben. She felt he needed higher care but his plan did not cover it so she did the best she could. Sally did not want her employer to feel she could not cope so she did not speak up. Sally was feeling overworked and stressed Show your understanding of this by identifying the best four options for the above scenario. Seek counselling support Ask for time off Discuss care needs of client with supervisor and support the person self determination Identify the higher care needs of Ben which require review and report to supervisor Keeping working, Supervisor may think Sally is incompetent Support as per your job description and leave the other care needs 51. What are important things you should consider when monitoring your own work, to ensure the required standard of support is maintained? Select eight correct responses. Follow the care/ support plan and facility policies and procedures Self-care Leave the task that are not in job description Work with and support advocates Commit to privacy and confidentiality Judgmental approach Respond to individual needs Active listening Non discriminatory Workers need to provide accessible communication and information 52. How can you maintain privacy and confidentiality of a person in all your dealings with them in line with organisational policies and procedures? Select eight correct responses Use passwords for e- files and locked cabinet for hardcopy files Follow organizational privacy and confidentiality guidelines Do not discuss the person with others Close the doors and draw curtains while providing care Do not leave information in view of others Use privacy blanket, whenever required Always use correct template ( version controlled) and formats Discussing the client issue and needs with your previous work place manager as a second opinion. Always use private rooms for discussions Taking home important files as a safety measure 53. Paula has support with personal care, however her carer Karen finds she is complaining of stiffness and pain when moving. She is doing less for herself now and Karen finds it very difficult to support her with the limited aids available. She is trying to lean on Karen when walking and asks her assist to get up and down. Karen feels Paulaas mobility issues are mainly just old age. It has been getting a little bit worse most days but itas not too serious just yet. 53.1 What should Karen do to support Paula with her needs? Select three correct responses Karen should talk/discuss to supervisor about possible options and share her suggestions Karen should report to supervisor when she first sees signs that Paula is in pain and having difficulty Karen should continue supporting Paula Karen should report the unmet needs- mobility aids and assessments. Karen should leave the job Karen should only do the task in job description and leave the rest 53.2 Her next-door neighbor pops in nearly every day and wonders why she is taking so long to get ready these days. Can Karen discuss Paulaas mobility with her? Yes. Neighbour was very caring and supportive No, Privacy and confidentiality requirements 54. Read the documentation done by Dona given below aoeBob was feeling like crape this morning. He was talking about something (all nonsense) and then he jast went on and on about something else and l couldnat understand a word of it or and it didnat make sense not that l could tell anyways. I aksed his neighbour what was wrong but he didnat know either. This happened last weak actually.a Identify the issues with the Donaas documentation. Select four correct responses) Name , Designation and Signature included Timely reported Inappropriate tone Spelling mistakes Privacy ignored Not concise 55. Why are there so many laws and guidelines around storing information? Select five correct responses) To protect the privacy and confidentiality of a person To ensure safety and security of information Not a legal requirement, it is managers decision To fulfil Legal and ethical requirements To prevent loss or theft To ensure information can be located easily To protect the information from client.

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