At the conclusion of the study, New Elm Hospital reported

At the conclusion of the study, New Elm Hospital reported HCAHPS data for hospitalized patients. Even though there was improvement in key clinical indicators, HCAHPS data showed variable results. 1. What are the Overall Hospital Ratings as indicated by the HCAHPS (see the Excel data file)? 2. What are the key measures or metrics that describe the current state? 3. Illustrate data in an appropriate chart to compare physician and nurse communication with the patient. 4. What can the hospital do to improve its HCAHPS scores? 5. How do you explain the HCAHPS scores for the hospital given the success of the project and improvement of key clinical outcomes?

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